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SEMA News: Special Edition
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SEMA is deeply saddened by the events of Sept. 11 in New York, Washington D.C., and Pennsylvania. They know that the member companies join the nation in mourning this terrible tragedy. They wish to extend our thoughts and prayers to the victims and their families. They wish to join President Bush in his determination to get our country back on its feet, and hope you will find the following information to be of assistance; please be aware that some individual airline information has expired: As of Sept. 13, 6 p.m. PST, the status of four major mailing/shipping services was as follows: DHL: DHL has reported the company is working around the clock to ensure that delays in pickups and deliveries are minimized through its ground network. DHL began to resume air operations immediately upon approval from the FAA. DHL customer service can be reached at 800/CALL-DHL. For more information, visit www.dhl-usa.com. FEDEX EXPRESS: FedEx began air operations Thurs., Sept. 13, in compliance with the FAA. The company plans to run near-normal operations beginning Fri., Sept. 14. All other operation companies (FedEx Ground, FedEx Custom Critical and FedEx Freight) are operating normally with the exceptions of portions of Manhattan and Washington, D.C. The company has continued to scan all packages so customers are able to track their shipments. For more information, visit www.fedex.com. UPS: UPS stated that it expected to run a "full up" air operation within the U.S. beginning Thurs., Sept. 13 and as a result, would deliver almost all of its backlog of "Next Day Air" express packages by the morning of Fri., Sept. 14. All other packages will be delivered early next week. Since Tuesday's tragic attacks, UPS's ground network has operated in near-normal fashion and expanded its efforts to handle many of the express packages that would typically move by air. The company has continued to scan all packages so customers are able to track their shipments. For more information, visit www.ups.com. USPS: Postal operations are continuing throughout the nation. Despite the suspension of commercial air operations, mail continued to move through an expanded ground transportation network. Customers mailing to New York City should mail items as they normally would. Customers who have questions should contact their local account representatives or Business Service Network staff for more detailed information. Further information is also available at www.usps.com. Below is pertinent information surrounding commercial airline flights in the U.S. and overseas: AMERICAN AIRLINES/TWA LLC: Customers with ticketed travel from now through Sept. 18, 2001, may change travel dates on/before Nov. 15, 2001, with no penalty or change fee. In addition, customers with ticketed travel now through Sept. 18, 2001, may request a refund to original form of payment or accept vouchers. This applies to all AA/Eagle ticket locations and Travel Agencies. For more information, visit www.aa.com or www.twa.com. UNITED AIRLINES: Passengers scheduled for travel through Sept. 25, 2001, for any itinerary (system wide) may reschedule travel and do so without a service charge. Passengers may either postpone travel, subject to availability, or reticket to a new itinerary. In the case of a new itinerary, passengers are encouraged to reticket by Sept. 25, 2001. Additional details can be found at www.ual.com. CONTINENTAL: Change fees will be waived for customers scheduled to travel from now through Sept. 17, 2001. Customers holding non-refundable tickets that were scheduled to travel Sept. 11 and 12 may also request a refund in the original form of payment. Details: www.continental.com. NORTHWEST/KLM: Change fee and refund rules will be waived for customers with travel scheduled between Sept. 11 and 14, 2001. The waiver is for all Northwest travel worldwide and for KLM flights to/from the U.S. These travelers may extend their outbound and inbound travel period by up to one year, from date of ticket issue, without any penalty or change fee. Tickets for travel Sept. 15, 2001, and beyond may be refunded, per the fare rule. Visit www.nwa.com for more information. DELTA: Customers with confirmed reservations through Sept. 18, 2001, may make changes to their travel dates with no penalties, additional collection or administrative fees, provided passengers are rebooked in the same class of service within the next 60 days. When alternate travel options do not meet customer travel needs, refunds are permitted for passengers traveling Sept. 11-18, 2001. Penalties and/or administrative fees will be waived. For more information, visit www.delta.com. SOUTHWEST AIRLINES: When flights resume, all Southwest Airlines customers will need one of the following: a printed Southwest Airlines ticketless confirmation letter, a printout of their confirmation if booked through Southwest's website www.southwest.com or their paper ticket. Southwest Airlines passengers not in possession of one of these documents may request a faxed copy of their confirmation by calling Southwest Airlines Reservations. Visit www.iflyswa.com for details. ALASKA AND HORIZON: Passengers affected by cancellations will be re-accommodated on new flights. Both airlines will continue to issue flight updates through the media and on the airlines' websites. Customers seeking to change their flights may do so with no fee or penalty through Sept. 15, 2001. Customers seeking refunds -- including refunds on nonrefundable tickets - for travel through Sept. 15, 2001, also may do so at no fee or penalty. For more information, visit www.alaskaairlines.com. AMERICA WEST: Passengers whose flights have been affected by the FAA mandate may make new flight plans without penalty. Customers scheduled to fly now through Sept. 16, 2001, may also make new flight plans without penalty. Travelers who would like to arrange flight changes should call America West or visit www.americawest.com. BRITISH AIRWAYS: Flights between the U.K. and the U.S./Canada operating now through Sept. 17, 2001, are closed for further sales. Passengers holding confirmed reservations for these flights are still confirmed on these flights, subject to the resumption of flights. Passengers who no longer wish to travel on these dates should cancel immediately, as these seats may be required by other travelers. Passengers that cancel their travel for these dates can either rebook for an alternative date, subject to availability of their original booking class, or take a full refund, which will be honored by British Airways at the appropriate rate. Passengers who wish to travel on a British Airways flight between the U.K. and U.S./Canada, who do not hold a confirmed booking can be wait-listed for the flight that they require. The usual wait-listing procedure is in place, however wait-lists have been opened for all booking classes. It is important that you provide a reason for travel as part of your wait-list request. Passengers who request to go onto the wait-list should not travel to the airport until their reservation is confirmed. British Airways flights to rest of world are open for sale and are operating normally. Details: www.british-airways.com. SEMA has received numerous calls from members wondering if the SEMA Show schedule will be altered by this tragedy. There are no changes planned at this time.
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